Category Archive: Press releases and coverage
Alexander Hall, the successful London based mortgage brokerage, have signed a five-year deal to utilise the full 360 Lifecycle practice management solution and FactFind with integrated sourcing to their 70+ workforce.
Following a lengthy due diligence process, Alexander Hall confirmed that a combination of current functionality, including the client facing FactFind and Portal, along with 360’s flexibility and willingness to bespoke the software to fit their exacting compliance and client engagement requirements played a major part in their decision making. Carlos Thibaut, CEO of 360 Dot Net, commented “We are delighted to be working with Alexander Hall. As a technology provider, it is our responsibility to align our software proposition to the requirements of our users while being mindful of up and coming legislation such as GDPR and MiFID2.”
Delivery of the customised functionality will coincide with the rollout of 360 Lifecycle to Alexander Hall users later in the year. Dom Scott, Director of Alexander Hall stated “We consistently deliver a high level of service to our clients and that is reliant on software to help structure the service and activity of our advisers. Adopting a new sourcing and back-office CRM where we can tailor business critical portions to our requirements was a compelling proposition and one that will translate directly to the quality of service we offer. Finally, the option to explore the client engagement features of the system has the potential to significantly save time for the both client and adviser while continuing to reinforce the Alexander Hall brand and our standing as forward thinking and digitally enabled organisation.”
Thibaut concludes, “Alexander Hall hold a pre-eminent place amongst London based brokerages that is reflected in their keenness to ensure they select and deploy a best-of-breed solution. With changes to our core functionality, proactively reacting to legislative changes and new integrated functionality, we strive to develop a software solution that future proofs existing and future advisers while delivering tangible value to each business.”
360 Dot Net is pleased to release its 2017 “year-in-review” infographic that presents strong evidence that clients are willing to digitally engage with advisers throughout the advice process and beyond.
In 2017 over 22,000 client FactFinds were electronically sent with 80% completed and returned, saving the adviser anything from 45 to 90 minutes of data entry prior to starting the FactFind. The client portal that helps advisers to send preconfigured actions to request and receive bank statements, payslips and other supporting information electronically had 8,500 new users with 69% of submitted actions completed and returned to the adviser. When investigating the likelihood of actions being completed by specific age group, the 18-24 and 55-64 groups showed the strongest engagement figures compared to the anecdotally time-poor 35-44 and 45-54 demographics.
Mark Dryden, Business Development Director of 360 Dot Net, commented “the figures demonstrate a willingness from clients to engage themselves into the advice process, especially during the initial data gathering stage. The obvious benefit is to the client who can provide this information quickly and securely when it is convenient to them, but we should be mindful of the benefits to the adviser – namely speeding up the process and removing unnecessary rekeying between FactFind and CRM. Of more interest is that once a trusting digital relationship has been established through the portal, how do regular and secure communications then maintain the relationship – certainly the initial signs we’re observing are very encouraging.”
Dryden continued, “There is a lot of excitement over the opportunities presented by Open Banking in the intermediary sector, the question that hasn’t been answered though is how this is delivered. Our research suggests that client-facing tools are an extension of the adviser’s digital journey and it is these interfaces where intermediaries can deliver Open Banking capability through trusted and secure sites that fit naturally into the advice journey.”
360 Dot Net are pleased to announce that the New Leaf Distribution network have successfully deployed the full 360 Lifecycle practice management solution with FactFind, integrated sourcing, Client Portal and the 360 Accounts package to its 200 members.
New Leaf confirmed that client engagement and network payment processing were fundamental factors in their decision-making process of selecting a technology partner. The 360 Client Portal and client-focused FactFind aligned with New Leaf’s desire to embrace client facing functionality that saves advisers time during the initial data gathering as well as encouraging greater client engagement by establishing a digital relationship. The 360 Accounts package allowed New Leaf to save significant administrative costs to reconcile and process payments to both its ARs and RIs across its established network with adviser statement processed electronically.
Carlos Thibaut, CEO of 360 reflected on the deployment of 360 Lifecycle and stated “New Leaf were looking to satisfy a number of key and complex requirements. I’m pleased that we are able to provide them with this – not only meeting those requirements but exceeding them with our client focused products. Helping advisers deliver a great client experience is at the forefront of our thinking and we are committed to deliver this with industry-defining solutions, like our Client Portal and like our Client FactFind, which I believe sets us apart from our competition.”
Mark Hobbs, Managing Director of New Leaf Distribution, stated “A network should not only support its members, it should ensure they have the best training and tools to advise their clients. We saw that 360 were not only capable of providing us with the software to achieve that, but recognised that client engagement is key for advisers to embrace going into the future. Client engagement is a must-have to bring the client closer to the process and effectively save the adviser time.”
Thibaut concludes “As a technology provider, it is our duty to stay ahead in the digital revolution and support advisers by continuing to deliver innovative solutions and functionality that keeps New Leaf and our other customers alike ahead of competition. 2018 will see Open Banking integration to permissively extract bank account information and bring that into the FactFind, ID verification and credit reports to enhance the Know-Your-Customer gathering, and MortgageApply functionality to easily push applications directly to lenders. These new features, along with others, build on our client engagement functionality to reduce the unnecessary pain involved in the advised mortgage process and aligns with our goal to reduce the processing time to keep advisers ahead in the digital world.”
Ingard, the Compliance Network and Specialist Distributor, has today announced that they will be adopting the 360 Lifecycle CRM system.
Developed by 360 Dot Net, award winners of CRM tools for Mortgage Brokers, the online Fact Find ensures their members can go fully mobile and saves any re-keying of information when producing pe-approved letters and insurance quotes. With fully integrated Mortgage and Protection sourcing from Twenty7Tec and iPipeline, opportunity management, case management and built-in marketing tools, the new CRM really is the ultimate business tool.
Nikki Haworth, Sales and Marketing Director said, “When we started the process of choosing a new case management system with integrated sourcing, 360 Dot Net’s system stood out as a clear winner. The multi-channel online Fact Find will be a valuable addition to our adviser’s toolbox. Not only will the intuitive system save time for the adviser, the system’s client portal will also allow a smoother, faster and more transparent flow of communications between the adviser and customer.
We have been extremely impressed so far with 360’s support and wide range of training materials. Over the next few months, we will be rolling out system training across our nationwide network of advisers and look forward to working in close partnership with 360.”
Carlos Thibaut, CEO of 360, reflected on the selection process where, “Ingard raised a high bar in their selection of a technology provider and I’m delighted to say that they selected 360. Front and back-office technology is fast becoming a differentiator for major businesses in the financial services sector. The capabilities in our practice management system, Fact Find and Client Portal, delivers time-saving and opportunity-generating functionality in a secure environment that firmly places Ingard advisers ahead of the competition.”
360 Dot Net are delighted to announce the successful enrolment as a Microsoft Silver Partner. With a lengthy pre-qualification procedure entailing business-focused competency assessments, technical examinations and client referrals, 360 have successfully achieved the prestigious Microsoft accreditation.
360 has a wealth of Microsoft experience, operating as an Independent Software Vendor utilising Microsoft technologies since 2004. In 2010, 360 Dot Net were one of the early adopters of the then nascent Microsoft Azure Cloud platform, hosting its tenanted practice management CRM solution and instantly realising the flexibility and scalability the platform could offer a start-up development company. With a strong understanding of the core Azure SQL product, 360 has worked closely with the development teams to structure this product and provide beta testing on its SQL Federations and Elastic Scale database products. The Microsoft partnership scheme recognises this wealth of knowledge and experience with 360 continuing to work with Microsoft on its core product features and new offerings around cognitive services.
Carlos Thibaut, CEO of 360 comments, “At 360, we have always ensured that we employ not just excellent people who are qualified to fulfil their job role, but individuals who show an eagerness to prove themselves, who will step-up and excel with their career aspirations. Being rewarded with a Microsoft Silver Partner status was finalised by designated members of our Development Team successfully completing high-level technical exams, performing above and beyond their requirements and aligning 360’s high standards.” On 360’s unique participation with the Microsoft development teams, Thibaut concluded that, “We have extensively worked with Microsoft on new functionality that has allowed us to grow our business with unlimited flexibility and scalability; as we continue to define the industry with our innovative solutions, we will continue to work with Microsoft and continue to demonstrate our competency.”
Business success does not simply manifest itself – it requires strength, conviction and above all leadership to direct and translate intention into action, opportunities into sales, revenue into profitability. Many businesses chart their progression through milestones and phases, however, it is events and transformational changes that its stakeholders remember.
In 2010, 360 Dot Net Ltd was a fledgling start-up with four members of staff supporting 150 users, most of whom were primarily associated to 360 Dot Net’s parent group, Lifetime Financial Management Ltd. At that time, the decision was taken to present 360’s proposition to a larger market and enter a sector that has and continues to be poorly provisioned in terms of software capability. A sector that has failed to ensure that software should reduce costs, increase opportunities and become a practical tool that maximises what intermediaries and advisers do, providing a complete and holistic service to their client banks.
Today, 360 Dot Net supports over 5,000 users across three networks and a growing Directly Authorised sector. It isn’t coincidence that 360 can chart its growth and success from its appointment of Carlos Thibaut as Managing Director of 360 in 2010. Following his appointment, he structured the organisation to expand 360’s Development Department and support foreseeable plans of advancement, Ozgur Unlu was introduced as the newly appointed Managing Director and Carlos was presented with the opportunity to fulfil the open role as 360′s CEO. The new structure paid dividends in 2013 where 360 was deployed to all members of the Intrinsic network and allowed the scope to plan other strategic investments.
2014 saw 360 welcoming its second network, the HLPartnership (HLP) and the agreement to build 360’s point of sale system that closed the functionality gap of 360’s technical proposition and delivered the first fully integrated FactFind with mortgage, protection and GI sourcing. In 2015, Carlos was fundamental in securing investment from a Global FTSE 100 company who took a minority shareholding in the company. Finally, 2016 saw Knight Frank Finance, one of the 360’s prestigious Directly Authorised brands, using 360’s full software offering after a lengthy technical and security due diligence period, where 360 was selected over larger and more established competitors.
Carlos’ profound experience of the financial services sector, coupled with qualifying and embracing technological trends, has enabled 360 to become a major player within the intermediary space and obtain a standalone proposition in the FinTech market. Defining the industry by addressing trends and alignment to client requirements has helped 360 to establish innovative ways to adapt an ever-changing and challenging industry.
Carlos reflecting on the future commented “It is only through establishing and maintaining a digital relationship with the client that advisers can hope to effectively deliver self-service and Robo-enabled capabilities at an intermediary level. As a technology company, it is our role to provide intermediaries and networks with those building blocks that such functions can stand upon. 360’s success and that of its users is reliant on our responsibility to remain proactive, readily address innovative ideas and deliver solutions that keep our advisers ahead in our digital world.”
If you would like to nominate Carlos as Innovation Advocate in this year’s British Mortgage Awards, please click here.
iPipeline® – a leading provider of next-generation solutions and services to the life and pensions market – today announced that SolutionBuilder, their client-centric, research, quote and apply portal, has integrated with 360 Dotnet’s client management system, 360 Lifecycle.
Accessing SolutionBuilder via 360 Lifecycle allows advisers to research and compare both single and multi-benefit protection products on one screen. Client data is entered and stored within 360 Lifecycle, when it is then securely entered into SolutionBuilder, enabling advisers to research and quote multiple products including Life, Critical Illness and Income Protection with minimal data input. Results can be compared side by side, enabling advisers to easily identify the best product(s) for their clients.
Following a successful pilot with Lifetime Group, advisers who already have access to SolutionBuilder can now take advantage of the integration and benefit from further time saving when researching, quoting and applying for protection. Key documents are taken from SolutionBuilder back into 360 Lifecycle for further reference and compliance purposes.
Paul Merrigan, Group CEO of Lifetime Group, commented: “We want to provide our advisers with the most efficient and productive tools possible to allow them to address their clients’ needs in the most effective manner. SolutionBuilder supports our focus on simplifying the protection advice process for our advisers. Our advisers will be better prepared with multiple options and costs on one screen allowing a simple but effective way to address clients’ needs and to increase efficiency.”
Paul Yates, Product Strategy Director, iPipeline commented: “SolutionBuilder has a track record of growing protection business. We can demonstrate significant growth in the number of multi-benefit sales along with a marked increase in premium values when user groups move to SolutionBuilder. Working with progressive companies, such as Lifetime Group and 360 Dotnet, allows us to further demonstrate how technology like SolutionBuilder is key in helping drive protection sales and enabling advisers to deliver the best possible client outcomes.”
Carlos Thibaut, CEO, 360 Dotnet added: “We are delighted to add SolutionBuilder into 360′s integrated mortgage, protection and GI sourcing software. 360 Lifecycle makes the task of sourcing multiple product types as frictionless as possible by merging individual product sourcing into one solution and reusing the data that advisers normally have to rekey into different platforms. Enhancing our software with SolutionBuilder increases the options available to our users to deliver the best possible service and products to their clients with minimal effort.”
360 Dot Net are pleased to report the successful on-boarding and launch of the 360 Lifecycle practice management and integrated sourcing solution into Knight Frank Finance, part of the global property consultancy, Knight Frank. Following a lengthy and thorough technical due diligence that started in March 2016, Carlos Thibaut CEO of 360 Dot Net, highlighted that “Knight Frank Finance exemplifies how all companies in the financial services sector should approach and challenge technology solutions. The selection of a technology provider should not focus on a list of bullet points, but those aspects of the solution that increases the capabilities of an organisation and those that mitigate the many risks that affect the financial services sector.”
Simon Gammon, Managing Partner of Knight Frank Finance, reflected on the due-diligence and on-boarding of the system, “When we started the process of choosing a new system to implement at Knight Frank Finance, our main criteria was to find a system that improved and automated the mortgage application process while streamlining the end-to-end functionally. 360 Dot Net was a clear winner as it offered a fully integrated client management system, allowing our consultants to interact with their clients’ demands and needs when arranging and giving advice. The back-office is also supported by an excellent case management system which will only enhance our client experience and provide our team with a very efficient accounting and reports function.”
Knight Frank Finance joins over 5,000 advisers using 360 Dot Net software, which handles over 1.5 million active clients to the restricted and unrestricted sectors. Following two years of refocusing its technology offering, 360 delivers faster application and compliance processing, an easy to use and configurable FactFind with fully integrated mortgage and protection sourcing, and a client portal that engages the client at the start of the sales process and maintains that relationship.
Looking into 2017, Thibaut concludes that “it is our responsibility to guide organisations through the confusing and rapidly evolving FinTech arena. We’re future-proofing our customers with a holistic CRM, POS and portal solution that continues to redefine the industry while continuing to build a foundation that allows our customers to adapt to new trends and new methods of client engagement and acquisition. We understand the power existing with our customers’ client banks, it is our job for organisations to realise and leverage this power with tools such as predictive analytics and robo-advice powered with machine learning.”
It has been two years since the HLPartnership (HLP) engaged with 360 Dot Net to become its technology partner. Recognising the strengths of 360′s Practice Management System, HLP worked with 360 Dot Net to create the first fully integrated FactFind and mortgage and protection sourcing solution, intelligently using data and focused towards the frictionless interaction between both adviser and client.
Changing of technology partners is not an easy decision and often networks remain with their incumbent provider as the process of change is difficult and disruptive to the network and its members. For the HLP senior management team, they recognised that the growing threat of technology providers, speed and reaction to market, regulatory demands, and growing complexities of compliance at both an intermediary and network level, could not be addressed in a timely manner for their business.
The ability of technology to negate the growing intensity of compliance with automatic storage, tracking of documentation, dated and time-stamped actions and recorded processes, would allow HLP to remain proactive and lead the market. Enhanced marketing capabilities, distributable on a network scale, would allow marketing campaigns to be generated using pre-approved materials that could be pushed directly to the advisers to send onto their client banks. Creating a more digitally focused experience with two-way client and adviser engagement opens up the opportunity to pass tasks to the client, receive documentation and communicate through instant messaging, expediting the sales process and eliminating unnecessary administration. Lastly, leveraging data captured would not simply be used to create reports, but generate insights for the network and advisers as Martin Sims, Operations Director, noted, “the industry is full of data that rarely becomes knowledge”.
After an extensive exercise to select a technology partner, HLP chose 360 basing its decision towards a solution that addressed the above in terms of existing functionality; as Christopher Tanner, HLP CEO, commented, a partner that provided them with “visible improvements of technology” and a continuous cycle of enhancement. In addition, the collaboration between HLP and 360 in developing the integrated FactFind allowed HLP to “help in the design of the system” alongside with developers “who intrinsically understood the sales process”, provoking modifications and improvements that neither single party would have achieved individually.
In July 2015, HLP rolled out the integrated mortgage and protection FactFind to its advisers after six months’ development and consultation with 360. Since that time, HLP‘s adviser numbers have swelled by 60% and in 2016 observed over £2 billion of mortgage lending through the FactFind and fulfilled these sales through the 360 CRM. HLP’s technology offering is also becoming one of the selling points for enticing and on-boarding advisers with 360 reducing the barriers related to importing data from other networks. In addition, 360’s software easily allows intermediaries to partner and coalesce their data footprint that subsequently extends their business capabilities.
For HLP, its integrated FactFind seamlessly links into the 360 practice management suite, creating a virtuous feedback loop where acquisition leads to fulfilment to retention, with existing data being pulled back into the process from the practice management system when reacquiring qualified business. With the ability to participate in developing the FactFind with 360, HLP helped create a tool that engages their advisers, intelligently layering compliance into the process, and including time-saving features such as the Client FactFind that saves adviser data capture and engenders client commitment.
In retrospect, the partnership between 360 and HLP has enhanced the proposition of both organisations with Carlos Thibaut, CEO of 360, concluding that “360 Dot Net has a long heritage of providing ‘best of breed’ practice management software that strengthens the functions of an intermediary regardless of the size of the business. The FactFind introduces and tightly couples the sales process into the 360 software offering, creating a complete solution that is proving to reduce process inefficiencies and generate additional revenue for intermediaries. For HLP and other users of the FactFind, we are continually improving our software offering and recent product releases, such as the Client Portal that wraps around the sales process by engaging the client into the process, will continue to improve and reinforce our proposition and that of our partners.”
If you would like to find out more information about the 360 FactFind or any other features of the 360 product suite, please do not hesitate to sign up to one of our free training webinars, or alternatively, please contact our friendly Sales Team.
360 Dot Net are pleased to announce the capability for advisers to refer GI sales opportunities to Uinsure directly from the 360 FactFind. The process allows advisers to quickly define the client’s requirements and seamlessly pass all associated information to Uinsure to process on behalf of the adviser.
Mark Hutchings, National Sales Manager at Uinsure, says: “This is a fantastic upgrade – and one that we know 360 users have wanted for some time. At Uinsure listening and responding to feedback is key to our success. Together with 360 we’ve taken on board what you want and we’ve delivered it meaning brokers can ensure their clients get quality, five-star cover from a reputable name, at the click of a mouse.”
Carlos Thibaut, CEO of 360 Dot Net, comments “Uinsure ‘Refer and Earn’ provides advisers with the ability to fully service their clients by offering an intuitive mechanism to provide products they might not have typically focused upon. There is so much opportunity for advisers to capitalise on the relationships they build with their client bank, functionality such as ‘Refer and Earn’ opens up the capability for advisers to become a single point of service within the mortgage process while concentrating on their primary product offering.” He continues, “2017 will see continued investment in the 360 FactFind, which is now used by over 1,000 advisers, with additional ID verification functions, services for conveyancing, surveys and other products in order to create that single compelling experience to maximise the potential of each and every adviser.”
If you would like to find out more information about the 360 FactFind and Uinsure ‘Refer and Earn’, please do not hesitate to sign up to one of our free training webinars, or alternatively, please contact our friendly support team, who are happy to help with any product queries.