Category Archive: Press releases and coverage
360 Dot Net are pleased to announce that London based brokerage, largemortgageloans.com, have this month successfully deployed the full 360 Lifecycle software solution with FactFind, integrated sourcing, Client Portal and Accounts Package.
The Directly Authorised firm were seeking a new technology proposition to enhance processes for advisers and their clients. Managing Director of largemortgageloans.com, Richard Merrett, commented on the change of technology solution, “there were a number of features we required in our search for a new CRM system; but ultimately enhancing our ability to provide a service of advice through technology for our clients was pivotal in our decision making. 360 Lifecycle’s client-engagement features present a real opportunity for us make the advice process more collaborative, while increasing productivity and reducing much of the friction caused.”
Carlos Thibaut, CEO of 360 Dot Net, reflected on the new relationship that “largemortgageloans.com is another established and outstanding business that recognises our continued commitment to deliver a ‘best-of-breed’ CRM and POS solution to the intermediary sector. It is only through continued investment into new functionality, continued investment into our backend infrastructure, and regular security and penetration hardening that we can attract the likes of LML. Reinforce all that with a clear and regular cycle of releases, we believe that 360 is fast becoming the ‘gold’ standard for all mortgage brokers.”
Thibaut concludes, “The CRM is the foundation of any intermediary business or put it another way, ‘It all starts with the CRM’. But what that means is organisations are fast realising the value of their data where the first step is selecting a trustworthy and established business to structure and store that information. The next step is recognising the value and power of that data with the ability to extract the relevant information a business requires whether this is MI, marketing related, accounts related or into other systems through secure integrations. The final step is looking towards the transformative ways to utilise that data as both the industry and market continues to evolve and it’s here where we believe 360 offers both a compelling product and vision for businesses to secure and structure their future.”
New Leaf Distribution, the national Wealth, Mortgage and Protection network based in Southend on Sea Essex, have announced its recent 12-month’s performance has been one of its most successful with increased sales, greater client retention and growing adviser numbers. Having grown by 30% in the previous twelve months to over 170 advisers, the network continues to apply its core values that generate long-term loyalty of both advisers and staff. During this period, there have been a number of challenges such as new legislation, changes to business processes and the implementation of a new technology solution.
Mark Hobbs, CEO of New Leaf Distribution, commented that “it’s the passion and determination of everybody in the network looking to deliver the only objectives we have, expertly servicing clients and providing exceptional client outcomes. The previous twelve months has allowed us to grow, but in a sustainable manner that has been assisted by the introduction of a new technology platform.”
Hobbs continues, “As a network our technology requirements cover a wide spectrum of activities from the adviser handling leads, having a consistent FactFind process, how we could introduce the client into the process, back-office fulfilment, accounts processing and reliable management information, to name but a few. Having chosen 360 Dot Net in early 2017 and officially launching last September, we saw an immediate impact that is continuing to build as we speak. Having a focused adviser experience significantly improves productivity, features like the client FactFind and Portal has increased client on-boarding and surprisingly helps with the recruitment of advisers who rightly expect regular and visible improvements to the technology offering a network provides.”
Carlos Thibaut, CEO of 360 Dot Net, commented on New Leaf’s success, “I am delighted that 360 has played some part in the story of growth and development of the New Leaf network. 360 Dot Net’s philosophy is to provide a tailored solution that works for a single-person practice that scales up in terms of performance and functionality for networks like New Leaf that is underpinned with a strong and established security infrastructure. I’m looking forward to how we continue to help great businesses like New Leaf and create innovative solutions that improves the advice process for clients, intermediaries, networks and the overall industry.”
360 Dot Net are delighted to announce the appointment of Brod Whiting as Strategy and Proposition Director. Brod has over 30 years’ experience in the financial services sector including 12 years of working as an IFA and a number of years excelling in various senior positions in financial services. Brod will play a fundamental role during 360’s continued development in the Wealth sector.
Carlos Thibaut, CEO of 360 Dot Net, commented on the new appointment and stated, “Brod is a great addition to our highly-driven team, and he brings extensive knowledge of the intermediary sector. His appointment corresponds with our business growth as we look forward to delivering our ambitious roadmap and continuing to provide an industry-defining solution.”
Brod Whiting commented on his new role, “I am delighted to have joined such a forward-thinking, growing business. I have been aware of 360 Dot Net for a while and I have received real positive feedback about them over the last few years. The software, 360 Lifecycle, is very focussed on servicing clients efficiently and profitably. As people who know me will be aware I would only work for a business that I believe provides products or services that offer real benefits for its clients and that are constantly looking to improve, 360 Dot Net is one of those businesses.”
Great hire by 360 Dotnet and a significant move in the IFA Practice Management software market Brod Whiting should be able to help 360 Dot Net become a significant player in the wealth market as they have for mortgages
- Ian McKenna, Finance and Technology Research Centre
In the age of the digital revolution, innovation is at the core of everything we do; it is pivotal in defining success, providing a software which aligns industry requirements and shapes processes for mortgage and protection specialists to effectively manage and control their business. Carlos Thibaut, CEO of 360 Dot Net, is at the forefront of 360’s business and software developments, striving to mitigate the inefficiencies which plague the industry, whilst using technology to redefine processes making genuine change for advisers and their clients.
360 has positioned itself with Carlos as the thought-leader, who is ambitious to deliver solutions which challenge and disrupt the advice process for the better. Projecting his aspirations, Carlos has stated, “our role is to deliver the heavy-lifting processes to allow advisers more time to spend with clients, adding value through advice and building long-term relationships.”
In 2017, Carlos was ‘In the Spotlight’ for the Financial Reporter publication, where he was interviewed on his idea of the advised mortgage process taking no longer than 30 minutes. He posited the opinion referring to the utilisation of the 360 CRM with FactFind, integrated sourcing and client-engaging features such as the FactFind and Portal. He elaborated on how 360 can join the dots together for advisers, creating a sales process which flows, eliminates the rekeying of data and incorporates client-engagement to make huge time savings – which will only be enhanced by future advancements prevailing within the industry, such as open-banking and direct to lender submission. Carlos’ vision is that all data required for underwriting mortgages, protection and financial products, should be passed directly from clients (using their 360 portal) to manufacturers.
Changing the way intermediaries operate is challenging, but by repositioning the mortgage process and introducing innovative, new solutions such as the Client FactFind and Client Portal, it has drastically changed the way the advice process is conducted and is evidently valued… 360’s 2017 year-end results, show that over 22,000 client FactFinds were sent last year, with over 80% being completed and returned back to the adviser. This can save anywhere between 45-90 minutes of an adviser’s time, whilst enabling clients to complete their data in their own time and in their own terms. Carlos has played a fundamental role in vaunting the significant capabilities that client engagement can bring to intermediaries, and it is through incorporating these small changes to processes that can make huge differences.
Supporting 15% of the industry’s mortgage advisers, with four networks and prestigious DA businesses such as Knight Frank Finance and Alexander Hall, it becomes increasingly apparent that the ‘small start-up in 2010 with just four members of staff and 150 users’ has grown from strength to strength with Carlos’ input as CEO. His desire to deliver an ambitious roadmap year after year, helps to safeguard advisers in the dynamic industry, it provides industry-defining technologies and ensures that 360 are continually delivering their mission statement: ‘keeping advisers ahead in the digital world’.
If you would like to nominate Carlos as Innovation Advocate in this year’s British Mortgage Awards, please click here.
Key Solutions Mortgages have successfully deployed the full 360 Lifecycle practice management solution with Fact Find, integrated sourcing and Client Portal to their business of 54. The national broker, based in the South West, changed technology provider in 2017 after a lengthy due diligence period to find a holistic technology solution that would increase its productivity and achieve its ambitious growth plans. Since selection, 360 Dot Net has worked with Key Solutions to rollout 360 Lifecycle and support them with training, data transfer and on-going support.
Anna Pepler, Managing Director of Key Solutions Mortgages Ltd, commented, “It is important that we support our whole Gang including our advisors with effective technology to drive and deliver our services. Greater capacity and efficiency was essential in our decision-making that has seen us expand our Gang by 22 last year. Most importantly, we continue to ensure that we’re “making life easier and better for everyone that we work with.”
Pepler confirmed that workflow functionality, client engagement tools and simultaneous data access to administrators and advisers played a significant part in choosing a technology supplier. Carlos Thibaut, CEO of 360 reflected that “I am delighted Key Solutions Mortgages have chosen us as their technology provider. Reducing friction in the advice and fulfilment process is continuing to deliver tangible business benefits in terms of productivity and cost savings. However, it is our client engagement tools such as the Client Fact Find and Portal that continues to allow customers such as Key Solutions to differentiate themselves while staying ahead of the technology curve.”
Thibaut concludes, “It is important to stay ahead in the digital revolution to support intermediaries like Key Solutions and their on-going success story. Future-proofing our advisers is at the forefront of our thinking; we ensure that we are reacting to industry legislation and demands, whilst providing innovative technology for us and our intermediaries to remain ahead in the versatile industry that we operate in.”
360 Dot Net are pleased to announce that James Sullivan has joined 360 Dot Net this month. Providing over 15 years of experience supporting the mortgage intermediary sector with technical solutions from MortgageBrain, Sullivan will now play a pivotal role in the delivery of 360’s ambitious roadmap.
Carlos Thibaut, CEO of 360 Dot Net, commented that “it is a sign of our on-going growth and development as a business that we can attract individuals such as James. His 14-years of experience as a Project Manager is vital towards the growth of our products and he will be instrumental in shaping and defining our on-going roadmap. Up and coming features such as enhanced workflow, open banking integration and direct lender submission will keep us ahead of the competition. Having James on-board guarantees a timely and effective delivery of these features and our core functions.”
Sullivan commented on his new role, “I’m thrilled to be joining the team at 360 Dot Net at a time when the pace of change and the importance of innovation have never been greater for Intermediaries and technology providers alike. 360 Dot Net have been listening to the intermediary market for a long time now, and I’m looking forward to working within the team in order to contribute further to this tradition as they explore the interesting opportunities afforded by Open Banking, Machine Learning, and deeper Data Mining.”
Alexander Hall, the successful London based mortgage brokerage, have signed a five-year deal to utilise the full 360 Lifecycle practice management solution and FactFind with integrated sourcing to their 70+ workforce.
Following a lengthy due diligence process, Alexander Hall confirmed that a combination of current functionality, including the client facing FactFind and Portal, along with 360’s flexibility and willingness to bespoke the software to fit their exacting compliance and client engagement requirements played a major part in their decision making. Carlos Thibaut, CEO of 360 Dot Net, commented “We are delighted to be working with Alexander Hall. As a technology provider, it is our responsibility to align our software proposition to the requirements of our users while being mindful of up and coming legislation such as GDPR and MiFID2.”
Delivery of the customised functionality will coincide with the rollout of 360 Lifecycle to Alexander Hall users later in the year. Dom Scott, Director of Alexander Hall stated “We consistently deliver a high level of service to our clients and that is reliant on software to help structure the service and activity of our advisers. Adopting a new sourcing and back-office CRM where we can tailor business critical portions to our requirements was a compelling proposition and one that will translate directly to the quality of service we offer. Finally, the option to explore the client engagement features of the system has the potential to significantly save time for the both client and adviser while continuing to reinforce the Alexander Hall brand and our standing as forward thinking and digitally enabled organisation.”
Thibaut concludes, “Alexander Hall hold a pre-eminent place amongst London based brokerages that is reflected in their keenness to ensure they select and deploy a best-of-breed solution. With changes to our core functionality, proactively reacting to legislative changes and new integrated functionality, we strive to develop a software solution that future proofs existing and future advisers while delivering tangible value to each business.”
360 Dot Net is pleased to release its 2017 “year-in-review” infographic that presents strong evidence that clients are willing to digitally engage with advisers throughout the advice process and beyond.
In 2017 over 22,000 client FactFinds were electronically sent with 80% completed and returned, saving the adviser anything from 45 to 90 minutes of data entry prior to starting the FactFind. The client portal that helps advisers to send preconfigured actions to request and receive bank statements, payslips and other supporting information electronically had 8,500 new users with 69% of submitted actions completed and returned to the adviser. When investigating the likelihood of actions being completed by specific age group, the 18-24 and 55-64 groups showed the strongest engagement figures compared to the anecdotally time-poor 35-44 and 45-54 demographics.
Mark Dryden, Business Development Director of 360 Dot Net, commented “the figures demonstrate a willingness from clients to engage themselves into the advice process, especially during the initial data gathering stage. The obvious benefit is to the client who can provide this information quickly and securely when it is convenient to them, but we should be mindful of the benefits to the adviser – namely speeding up the process and removing unnecessary rekeying between FactFind and CRM. Of more interest is that once a trusting digital relationship has been established through the portal, how do regular and secure communications then maintain the relationship – certainly the initial signs we’re observing are very encouraging.”
Dryden continued, “There is a lot of excitement over the opportunities presented by Open Banking in the intermediary sector, the question that hasn’t been answered though is how this is delivered. Our research suggests that client-facing tools are an extension of the adviser’s digital journey and it is these interfaces where intermediaries can deliver Open Banking capability through trusted and secure sites that fit naturally into the advice journey.”
360 Dot Net are pleased to announce that the New Leaf Distribution network have successfully deployed the full 360 Lifecycle practice management solution with FactFind, integrated sourcing, Client Portal and the 360 Accounts package to its 200 members.
New Leaf confirmed that client engagement and network payment processing were fundamental factors in their decision-making process of selecting a technology partner. The 360 Client Portal and client-focused FactFind aligned with New Leaf’s desire to embrace client facing functionality that saves advisers time during the initial data gathering as well as encouraging greater client engagement by establishing a digital relationship. The 360 Accounts package allowed New Leaf to save significant administrative costs to reconcile and process payments to both its ARs and RIs across its established network with adviser statement processed electronically.
Carlos Thibaut, CEO of 360 reflected on the deployment of 360 Lifecycle and stated “New Leaf were looking to satisfy a number of key and complex requirements. I’m pleased that we are able to provide them with this – not only meeting those requirements but exceeding them with our client focused products. Helping advisers deliver a great client experience is at the forefront of our thinking and we are committed to deliver this with industry-defining solutions, like our Client Portal and like our Client FactFind, which I believe sets us apart from our competition.”
Mark Hobbs, Managing Director of New Leaf Distribution, stated “A network should not only support its members, it should ensure they have the best training and tools to advise their clients. We saw that 360 were not only capable of providing us with the software to achieve that, but recognised that client engagement is key for advisers to embrace going into the future. Client engagement is a must-have to bring the client closer to the process and effectively save the adviser time.”
Thibaut concludes “As a technology provider, it is our duty to stay ahead in the digital revolution and support advisers by continuing to deliver innovative solutions and functionality that keeps New Leaf and our other customers alike ahead of competition. 2018 will see Open Banking integration to permissively extract bank account information and bring that into the FactFind, ID verification and credit reports to enhance the Know-Your-Customer gathering, and MortgageApply functionality to easily push applications directly to lenders. These new features, along with others, build on our client engagement functionality to reduce the unnecessary pain involved in the advised mortgage process and aligns with our goal to reduce the processing time to keep advisers ahead in the digital world.”
Ingard, the Compliance Network and Specialist Distributor, has today announced that they will be adopting the 360 Lifecycle CRM system.
Developed by 360 Dot Net, award winners of CRM tools for Mortgage Brokers, the online Fact Find ensures their members can go fully mobile and saves any re-keying of information when producing pe-approved letters and insurance quotes. With fully integrated Mortgage and Protection sourcing from Twenty7Tec and iPipeline, opportunity management, case management and built-in marketing tools, the new CRM really is the ultimate business tool.
Nikki Haworth, Sales and Marketing Director said, “When we started the process of choosing a new case management system with integrated sourcing, 360 Dot Net’s system stood out as a clear winner. The multi-channel online Fact Find will be a valuable addition to our adviser’s toolbox. Not only will the intuitive system save time for the adviser, the system’s client portal will also allow a smoother, faster and more transparent flow of communications between the adviser and customer.
We have been extremely impressed so far with 360’s support and wide range of training materials. Over the next few months, we will be rolling out system training across our nationwide network of advisers and look forward to working in close partnership with 360.”
Carlos Thibaut, CEO of 360, reflected on the selection process where, “Ingard raised a high bar in their selection of a technology provider and I’m delighted to say that they selected 360. Front and back-office technology is fast becoming a differentiator for major businesses in the financial services sector. The capabilities in our practice management system, Fact Find and Client Portal, delivers time-saving and opportunity-generating functionality in a secure environment that firmly places Ingard advisers ahead of the competition.”